What impact would a client centric culture have on your business?
What would an improvement in retention rates be worth to your bottom line?
How much more spend do you get from referred versus non-referred clients?
These are great questions to debate with your inner circle.
Research conducted by Bain and Company shows that for each one percent increase in retention rates, bottom line earnings increase from 5% to more than 15%. Harvard Business Review reports that referred customers spend 16% more than non-referred customers.
What are the percentages at your organization?
If you’re ready to rise above the chaos and become very intentional about creating loyalty inside and outside your organization, it’s time to answer these question and more. It takes intentional plans to create die-hard fans. Loyalty is not luck.
In today’s world of likes, reviews and retweets, leaders recognize that creating clients who are diehard fans takes more than just a program, more than just training. Consistently creating diehard fans takes an intentional focus. It takes a culture that has an almost maniacal focus on the client. A client centric culture, superior value proposition and continuous innovation are the only combination to ensure long term success.
Let us help implement the right structure, proper cadence and necessary leadership skills that directly impact performance through a comprehensive process. In this workshop, trainer Mark Fenner walks you through:
- Coaching managers and leaders
- Participating in strategy and planning sessions
- Facilitating round-table discussions with the leadership team
- Implementing one or more of our proven systems throughout the organization
- One-on- one coaching session with the CEO or other senior executives
Take a look at what others have said about Loyalty Isn’t Luck:
I absolutely believe this class was the most successful professional thing I did [this year]. I want to take all that I learned and apply it so it becomes second nature, and all comes naturally. I am so appreciative of the time and investment, because I think everyone grew so much as leaders, it helped us to understand the other managers and made us become a unit. Thank you for everything! ~ Rolanda J., Payroll Manager
I think you give innovative, outside the box information for creating change within a company and also personally. ~ Kristen W., Business Development Director
Very thought provoking and inspirational. ~ Cathy K., Vice President, Property Management
When talking about pleasing clients, this is the first seminar I’ve been to that emphasized employees – creating a raving fan culture within. ~ Karen W., Office Manager
Excellent content. Extremely engaging for our particular industry. Mark was excellent in relating personally with our team. ~ Lori D., Regional Property Manager
Loyalty Isn’t Luck is an interactive program, inspiring participants to raise their standards in how they serve their internal and external clients. The workshop can be facilitated as part of a leadership meeting, a keynote (1-2 hours), or a half- or full-day workshop.